Sub-processors — Mira Resolve
Last Updated: 12 October 2026
This list covers Mira Resolve.
Helios engages the third parties below to help provide the Services. Each is bound by a written agreement imposing data protection obligations no less protective than those in our Data Processing Addendum.
We give thirty (30) days' notice before engaging a new sub-processor that processes personal data. See DPA §6.2 for the objection process.
Conditional sub-processors are engaged only where a customer enables a specific feature. They do not process any data for customers who have not enabled it.
1. AI AND MODEL PROVIDERS
These providers receive customer content in order to generate responses, classifications, summaries, transcriptions, speech and embeddings.
Helios does not use customer content to train models, and does not permit any provider below to do so. Customer Agreement §7.3 states that commitment in full. AI and model providers are identified separately from infrastructure providers below; details of the basis for any provider are available on request.
| Provider | Purpose | Conditional |
|---|---|---|
| Microsoft Corporation (Azure OpenAI Service) | Language model; text embeddings | No |
| Anthropic PBC | Language model | No |
| Google LLC (Gemini) | Language model; live audio | No |
| OpenAI, L.L.C. | Language model; live audio | Where selected |
| xAI Corp. | Language model; live audio | Where selected |
| Deepgram, Inc. | Speech to text | No |
| ElevenLabs Inc. | Text to speech | Where selected |
| Cartesia, Inc. | Text to speech | No |
Location. Model inference may be performed at a provider's regional or global endpoint.
2. INFRASTRUCTURE AND PLATFORM
| Provider | Purpose | Location |
|---|---|---|
| Microsoft Corporation (Azure) | Cloud hosting and storage | United States |
| Cloudflare, Inc. | Edge network | Global edge; platform origin in the United States |
| Pinecone Systems, Inc. | Vector database | United States |
| Datadog, Inc. | Application monitoring | United States |
| Auth0, Inc. (Okta) | Authentication | United States |
3. COMMUNICATIONS
| Provider | Purpose | Conditional |
|---|---|---|
| Twilio Inc. | Telephony and SMS | No |
| Twilio SendGrid | Transactional email | No |
4. BILLING
| Provider | Purpose |
|---|---|
| Stripe, Inc. | Payment processing |
5. CUSTOMER-DIRECTED THIRD PARTIES
The following are not Helios sub-processors. They are systems the customer connects under the customer's own agreement with that provider. Helios accesses them on the customer's instruction and within the credentials and scope the customer supplies.
Any system the customer connects to the Services is a customer-directed third party, whatever the provider — for example its identity provider, ticketing or service management system, device management, security and monitoring tools, collaboration and documentation platforms, source control, or cloud subscription.
Mira Resolve uses platform telephony and speech providers only. Customer-supplied telephony or speech credentials are not available.
Questions: legal@helios-core.com