AI Use Cases: What IT Teams Build with Mira
From the service desk to the war room, see the incidents Mira handles and the problem each one solves. When you need an agent beyond our products, we build it.
Mira Resolve takes first contact on IT tickets and resolves the work that eats your team's day, end to end.
AI service desk / IT support.
Password resets, account unlocks, access requests, status checks, and how-to questions, resolved from your own documentation.
Ticket triage and routing.
Classify, gather context, and route what needs a person to the right queue.
Alert correlation.
Turn multi-source alert noise into a single incident.
24/7 coverage.
First contact at any hour, with after-hours escalation to the right on-call engineer.
Beyond ticket resolution, Mira orchestrates major incidents end to end, declaring, paging, and keeping stakeholders updated while your team fixes the problem.
Declares and runs the checklist.
Recognizes a major incident and starts the response playbook automatically, no one has to remember the steps.
Pages responders and opens the bridge.
Assigns a commander, pages on-call, and stands up the war room in seconds, not minutes.
Stakeholder updates on a timer.
Posts status updates on a schedule so your team spends the incident fixing it, not writing updates.
Enterprise safety controls.
Rate limiting, recipient caps, one-time passcode verification, and admin-only controls, autonomy with guardrails you set.
Not the demo. The 2am pages, the alert storms, the outages that flood the service desk. Here's what Mira does with each one.
An SAP batch job fails at 2am.
Mira correlates the alert to the job, the change that shipped yesterday, and the owning team. It opens the incident, pages the right on-call, and attaches the root-cause report. Before anyone's awake.
An Oracle database hits its connection limit.
Mira sees the Datadog signal, checks recent changes in the CMDB, runs the remediation runbook through your approval gate, and posts the fix to the incident. No war room. No 3am guesswork.
An alert storm hits during a release.
400 Splunk alerts collapse into one incident. Mira identifies the bad deploy, rolls it back inside your guardrails, and updates every stakeholder on a timer while your team stays focused.
A VPN outage floods the service desk.
Fifty tickets, one root cause. Mira correlates them into a single incident, posts a status your employees can see in Teams, and closes them all when the fix lands.
Frequently Asked Questions
Quick answers on what Mira resolves on its own, whether it touches infrastructure, and what it takes to get started.
Tell us the use case. We'll put an agent on it.
From the AI service desk to major incident management to a custom agent for your specific need, see what Mira can do in your environment.