Events

Webinars, Workshops & Live Sessions

Join our team and industry leaders for candid conversations about how AI agents are reshaping IT, customer service, sales, and the modern enterprise.

Events

0 upcoming · 2 past

Completedin person

AI Disruption in IT Service Management, the Future of IT Ops in an AI Agent World

The shift past the reactive AI service desk to an AI operations agent that watches, correlates, and remediates before anyone opens a ticket. Live at Ai4 2026.

Tuesday, August 4, 2026

4:15 PM PT • 10 min

Ai4 2026 · The Venetian, Las Vegas

AI Disruption in IT Service Management: Modernizing the Service Desk

Two decades of operating IT service desks meets what's next. Scott McIsaac and Len Landale on AI agents rewriting ITSM and what IT leaders should do now.

Thursday, June 18, 2026

1:00 PM ET • 40 min

Online Webinar

Scott McIsaac • Len Landale

ITSMAI Agents

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