An ITSM where the AI isn't a feature. It's the system of record.
Incidents, problems, changes, assets, and knowledge. The full ITIL surface, run by one agent that reads, reasons, and resolves. Not a ticketing tool with a chatbot on top. The service desk, rebuilt around the agent.
The full ITIL surface, run by one agent.
Full ITIL lifecycle.
Incidents, service requests, problems, changes, assets, and knowledge. One AI-native record, not five disconnected tools.
Change management + CAB.
A change advisory board with voting and approval gates. Governance is built into the platform, not added after.
Automatic problem management.
Mira spots recurring incidents, opens the problem record, and links the incidents to it. Nobody has to notice the pattern first.
Event correlation.
Multi-source alert noise collapses into one real incident. The storm becomes a single signal your team can act on.
Ticket correlation.
Related tickets group into one problem automatically. And this works on the ITSM you run today, not only on the AI-native platform.
Major incident protocol.
Declare, page the right responders, stand up the bridge, and post stakeholder updates on a timer, automatically.
CMDB-aware reasoning.
Every diagnosis is grounded in your configuration and change history, not a generic model guessing.
Correlation that works before you ever switch.
Ticket and event correlation don't require a migration. Point Mira at the ITSM you run today and it starts collapsing duplicate tickets and alert storms into single problems on day one. Prove the value on your own stack. Go AI-native when you're ready.
Bring Mira to your environment.
Book a walkthrough and watch Mira run the full ITIL surface on your stack.